General
Terms and Conditions
Article 1: General terms and conditions
Every order / offer / agreement implies the customer’s acceptance of the general terms and conditions of sale.
Article 2: Offers – orders – agreements
Offers are always without obligation and informative. The offer is based on the data provided by the customer (time format, number of guests, preferences). The price will be recalculated if changes occur. Planning and logistical adjustments that deviate from the reservation, will be discussed and calculated per promotion.
The prices are those stated on the offer, except in the case of sharp price increases (> 5%) in the costs (raw materials, wages, energy, etc.) between the date of the offer and the event. In that case a new price will be calculated and invoiced that is adjusted to the price increases.
The agreement is concluded by the customer signing the offer and on payment of an advance. Only after signing the offer and paying the advance, the reservation will be definitive.
Article 3: Cancellation
Parties / events:
Cancellations can only be made written. Is the cancellation by the customer, a lump sum payment will be charged in the amount of 100% of the advance.
Rooms:
Overnight stays can be canceled free of charge up to 48 hours before, whereby it is understood that the starting time for the overnight stay is taken into consideration 22.00 hrs (local time) (eg: to be able to cancel an overnight stay from the 22nd to the 23rd on time and free of charge, cancellation at the latest on the 20th at 9:59 pm). For cancellations made less than 48 hours before the start, a fixed fee of 30% of the price will be charged. If the customer does not show up (no show) without notice, the full reservation will be charged.
In the event of cancellation of the agreement by De Koolputten, the customer will be authorized to claim an equivalent compensation.
Article 4: Invoices
Our invoices are payable at 9250 Waasmunster, Koolputten 2. Payments must be made no later than fourteen days after the invoice date. In the event of non-payment on the due date, interest of default will be due on the outstanding amount of 1% per month, by default and without prior notice of default. Also, the amounts that are not paid on the due date are legally and without proof of default, plus a lump sum compensation of 10% of the amount still due, with a minimum of 50 euros. In the case of an attributable contractual shortcoming on the part of De Koolputten, the client can, at most, claim an equivalent compensation.
Article 5: Complaints
In order to be valid, complaints must reach us in writing at the latest within 48 hours following the delivery of the goods and / or services.
Article 6: – Damage
The operators can charge the customer for the damage caused to the building and / or used materials. Under no circumstances can we be held liable for any accidents of the customer or invitees, or in the event of theft.
Article 7: Use of parking
The customer can use the parking taking into account the planned parking lanes. The parking is part of the public domain. Under no circumstances can we be held liable for any accidents, damage or theft.
Article 8: GDPR
We collect and process the personal / company data that we receive from you for the purpose of implementing the agreement, customer management, purchases, accounting and direct marketing activities. The legal grounds are the performance of the agreement, the fulfillment of legal and regulatory obligations and / or the legitimate interest. Your data will be processed carefully in accordance with the legal regulations that follow from the GDPR and the General Data Protection Regulation.
The customer confirms that he has been adequately informed about the processing of his personal data and about his rights to access, correct, delete and object. For more information you can consult our privacy statement on our website: www.dekoolputten.be.
Article 9: Law
The agreement is governed exclusively by Belgian law.
Article 10 : Dispute
In the event of a dispute, only the courts of the judicial district of East Flanders, division Dendermonde, have jurisdiction.